Physio 1st UK Limited Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why?
- Lawful bases and data protection rights.
- Where we get personal information from?
- How long we keep information?
- Who we share information with?
- How to complain?
01. Contact Details
- Post : Metloc Business Center, 37 Victoria Road, , ROMFORD, , RM1 2LH, GB
- Telephone : 07405713934
- Email : admin@physio1stuk.com
02. What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
- Name, address and contact details
- Gender
- Date of birth
- Next of Kin details including any support networks
- Emergency contact details
- Photographs
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
- Test results (including psychological evaluations, scans, bloods, xrays, tissue tests and genetic tests)
- Payment details (including card or bank information for transfers and direct debits)
- Insurance policy details
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
- Racial or ethnic origin
- Health information
- Sex life information
- Sexual orientation information
We collect or use the following information for safeguarding or public protection reasons:
- Name, address and contact details
- Emergency contact details
- Photographs
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
We also collect the following information for safeguarding or public protection reasons:
- Health information
- Sex life information
We collect or use the following personal information for patient app or portal functionality:
- Names and contact details
- Addresses
- Medical history
- Account information, including registration details
- Information used for security purposes
We also collect the following information for patient app or portal functionality:
- Biometric information (where used to identify someone)
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Health and safety information
- Insurance details
- Safeguarding information
- Criminal offence data
We also collect the following information to comply with legal requirements:
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
- Witness statements and contact details
- Relevant information from previous investigations
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
03. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the
ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
- If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide
patient care, services, products and other goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for patient app or portal functionality are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
04. Where we get personal information from?
- Directly from you
- Insurance companies
- Suppliers and service providers
05. How long we keep information?
- In line with data protection principles, we only keep your data for as long as we need it for, which will be at least for the duration of your employment with us though in some cases we will keep your data for a period after your employment has ended.
- Your personal data will be stored for a period of 7 years following the termination of your contract with Physio 1st UK Ltd.
- If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with informat
06. Who we share information with?
- Data processors
- Clinician
This data processor does the following activities for us : Manage and process patient records:
Others we share personal information upon request with
- Other health providers (eg GPs and consultants)
- Insurance companies, brokers and other intermediaries
- Care providers
- Organisations we need to share information with for safeguarding reasons
- Emergency services
- Professional advisors
- Legal bodies or authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Suppliers and service providers
Duty of confidentiality.
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- You’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses).
- We have a legal requirement (including court orders) to collect, share or use the data.
- On a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime).
- If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
- If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
National data opt-out.
We comply with England’s national data opt-out because we’re using confidential patient information for purposes beyond individual care. To find out more or to register your choice to opt out, please click to Visit.
07. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
- Helpline number: 0303 123 1113
- Website: please click to Complaint.
